Privacy Policy

1. Information We Collect

When you contact us or use our services, we may collect the following information:

• Name
• Phone number
• Email address (if you choose to provide one)
• Service address or location where service is performed
• Information you submit through our contact forms
• Communications with us by phone and SMS
• Website usage data through Google Analytics, such as pages visited, time on site, and referring source

We do not knowingly collect sensitive personal data such as government identifiers, financial account information, health information, precise geolocation, or biometric data through this website.

2. How Information Is Collected

• Through contact forms submitted on our website
• Through phone calls you make to us
• Through SMS communications when you message us or respond to our messages
• Automatically through analytics tools when you visit our website

3. How We Use Information

• To respond to your inquiries and questions
• To provide quotes and schedule services
• To provide customer support before, during, and after a service
• To send SMS communications, including service related messages and, with your consent, marketing or promotional messages
• To improve our website performance and user experience

4. SMS Communications and A2P Compliance

If you provide your phone number and give consent, you may receive text messages from Action Mobile Detailing.

• Consent: SMS consent is not a condition of purchasing any product or service.
• Types of messages: service related messages (appointment confirmations, reminders, scheduling, follow up) and marketing or promotional messages.
• Opt out: reply STOP to any message at any time to unsubscribe.
• Help: reply HELP to any message or contact us at (714) 583-2118.
• Message frequency: varies based on your interaction with our business.
• Message and data rates: standard message and data rates may apply.
• Carrier liability: wireless carriers are not liable for delayed or undelivered messages.
• Privacy: phone numbers and SMS consent information are never sold, rented, or shared with third parties for marketing purposes.

5. Data Sharing

We do not sell your personal information. We share limited information only with service providers necessary to operate our business, including:

• Webflow, which hosts our website
• GoHighLevel, which we use to manage customer communications, scheduling, and CRM functions
• Google Analytics, which provides website usage statistics

These providers are required to safeguard your information and use it only for the purposes of providing services to us.

Phone numbers and SMS consent information are never sold or shared with third parties for marketing purposes.

6. Cookies and Analytics

This website uses Google Analytics, which places cookies on your device to collect information about how visitors use the site. This data is aggregated and used to understand traffic patterns and improve the website. Google Analytics may collect information such as your IP address, browser type, pages visited, and approximate location.

We use cookies only for essential website functions and analytics purposes. We do not use cookies for advertising, retargeting, or cross site tracking. You can disable cookies through your browser settings, though some site features may not function correctly if you do.

7. Data Security

We use reasonable physical, technical, and administrative safeguards to protect the information we collect against unauthorized access, use, or disclosure. No system is 100 percent secure, and we cannot guarantee absolute security of information transmitted to or stored by us.

8. Data Retention

We retain personal information only as long as necessary to provide our services, respond to inquiries, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed for these purposes, we take reasonable steps to delete or anonymize it.

9. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, including:

• Access: the right to request a copy of the personal information we hold about you
• Correction: the right to request that we correct inaccurate personal information
• Deletion: the right to request that we delete your personal information, where legally permitted

California residents: the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), provides California residents with additional rights, including the right to know what personal information we collect and how it is used, the right to correct inaccurate information, the right to delete personal information, the right to opt out of the sale or sharing of personal information, and the right to limit the use of sensitive personal information. We do not sell or share personal information for cross context behavioral advertising. To exercise any of these rights, contact us at (714) 583-2118. We will not discriminate against you for exercising any of your privacy rights.

While the CCPA may not apply to a business of our size, we honor these consumer privacy rights as a matter of practice for California residents.

10. Third Party Links

Our website may contain links to third party websites we do not own or control. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third party site you visit.

11. Children's Privacy

This website and our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent change. We encourage you to review this policy periodically.

13. Contact Information

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Action Mobile Detailing
Phone: (714) 583-2118